Admitting & Registration
The Admitting Department will be your first stop before you are admitted to the hospital or before you have an outpatient procedure done. At Mineral Area Regional Medical Center, it is our goal that patients who are admitted are provided services without discrimination. All information is confidential and becomes part of your medical record.
Mineral Area Regional Medical Center’s admission and registration department is located just west of the main entrance of the hospital. The department is staffed 24-hours-a-day, 7-days-a-week.
For questions regarding admissions, please call 573-701-7307.
From your provided insurance information, our department verifies and secures authorization for any surgical procedure(s) that your insurance company requires. If any problems occur while obtaining authorization, you will be notified prior to procedure. The Pre-Admitting Department hours of operation are Monday – Friday, 6:00 a.m. – 5:00 p.m. and may be reached at 573-701-7307.
The Patient Handbook contains additional information and can be mailed at your request. Always bring your insurance information and physician requests. Pre-registration is available Monday through Friday, 8:00 a.m. to 4:00 p.m. You may also call and register by phone. The admitting office opens at 7:00 a.m., and the Emergency Room at Mineral Area Regional Medical Center is open 24 hours a day.
Please fell free to call our Registration Department at 573-701-7306.
Patients registering at Mineral Area Regional Medical Center should have all of their pertinent information available for registration. During the admission and registration process you will be asked to provide information about yourself, as well as financial information. Please be prepared to present:
• a picture identification card
• all active insurance cards
• Senior Circle membership card
• any required co-payment
Physician orders and insurance verification will be done at this time.
The patient or responsible party may be asked to complete and sign several documents, including consent for treatment and authorization to bill insurance. Co-payments, deductibles, or non-covered charges will be paid prior to being admitted or registered. Patients who do not have insurance, or cannot pay at the time of admission will be referred to the Business Office for short-term payment arrangements.
If a valid insurance card is presented at the time of service, we will accept your insurance and bill the charges to your insurance carrier, regardless of the amount. However, you are responsible to pay any deductible and/or co-payment amounts as specified under the schedule of benefits of your insurance coverage. Payment of these amounts will be requested at the time of service.
You may determine the co-payment or deductible amounts you are responsible for by contacting the claims service phone number of your insurance company or the personnel (human resources) director at your place of employment.
The Inpatient Admitting Department is located in the front of the hospital and is open 24 hours a day. Patients coming to the hospital for inpatient medical treatment should access this area.
All surgeries are scheduled through the Surgery Department by your physician’s office. Pre-screening and preparation for your surgery is completed before your procedure by appointment. The pre-screening staff can be reached by calling 573-701-7412/7413.
Arrangements for your admission have been made by you and your physician. Your physician has provided the hospital with the essential information about you and your medical history. However, at the time of admission, you or your designee may be asked to provide additional information in order to complete financial arrangements. All information provided is preserved as part of your medical record and is treated in strict confidence.
Please be prepared to pay for any deductibles and/or co-pays that are required by your insurance carrier. MARMC will routinely require pre-authorization or other financial arrangements prior to performing any non-emergent tests or surgeries. Our representative will follow up with your insurance company to ensure that a pre-authorization is obtained, but we urge you to make sure that your insurance company is informed about the tests or surgery you are planning before you arrive at the hospital (except, of course, in an emergency).
If you do not have insurance, you will be asked to pay for your scheduled service before it is rendered. A financial counselor is available to assist you with questions. When you arrive at the hospital we ask that you bring only necessary items such as:
• Your physician’s written order
• Insurance card(s) and personal identification card
• Living will and/or durable power of attorney
• Sleepwear and personal hygiene items of your choice.
It is important if you wear eyeglasses, dentures, hearing aids, contact lenses, etc. that you bring a carrying case or protective container for these items. The hospital cannot be responsible for lost or misplaced items. In addition, please do not bring items of value such as jewelry, money, etc. The hospital cannot be responsible for items left in the room. MARMC does have a safe where items can be safeguarded if absolutely necessary. Bringing medications from home is also highly discouraged. Your physician will prescribe any medications you may need during your hospital stay.
Most patient rooms are semi-private, however private rooms are available dependent on your location with the hospital. Every effort will be made to assign you to a room that meets your needs. Each bed is equipped with side rails and bed controls. When you arrive to your room, you will be oriented on temperature controls, bed controls, TV remote and in-room phones. In addition, meal planning and cafeteria hours will be discussed.
As you prepare to go home, a representative will discuss any services needed including home health care, durable medical equipment needs, rehabilitation or nursing home placement. Please do not hesitate to discuss any questions or concerns you may have at any time during your stay.
If You Need Surgery
It is necessary to pre-register at least 24 hours prior to surgery to ensure that you chart is ready for your arrival. The day before your scheduled surgery, the hospital staff will notify you with instructions and arrival time. If a deposit or co-payment is required, please bring it in the form of cash, check, VISA, Mastercard, American Express, Discover, debit card or money order.
Day of Surgery
- Arrive one hour before surgery unless informed otherwise
- Do not smoke, eat or drink anything after 12:00 midnight the day of surgery
- You may brush your teeth and rinse your mouth, but do not swallow
- Call your surgeon if you develop a cold, fever or have any breathing problems before your surgery.
- Please check with your doctor regarding your medications.
- Please do not wear makeup, nail polish, jewelry or contact lenses and leave any valuables, including wallet, at home. MARMC is not responsible for loss of or damage to personal items.
- Bathe or shower the morning of surgery.
- Wear loose, comfortable clothing and low heeled shoes.
- Make arrangements to have a responsible adult drive you home after surgery.
All patients are asked to bring a bathrobe, slippers and personal toilet articles. Hospital gowns are provided; however, you may prefer to wear your own pajamas or night gown (front opening). Eyeglasses, dentures and hearing aids require special care. Notify your nurse if you will be using any of these items. To prevent accidental disposal, take care not to leave these items on your meal tray or bed.
Valuable items such as jewelry, important papers, credit cards, keys, wallets, rings, and cash in excess of $5 should be sent home. If you are unable to do so, the hospital has a safe that is specifically used to ensure the security of patient valuables. Just tell the registration clerk or nurse that you have valuables and an envelope will be brought to you in which you can place your items. This envelope will then be placed in the hospital’s safe and will be returned to you upon your request at discharge.
The hospital assumes no responsibility for personal property retained by the patient.
Unless your physician instructs you otherwise, please do not bring any medications to the hospital. However, we do request that you bring a list of all medications you are currently receiving and how often they are taken. Medications ordered during your hospital stay will be supplied by the hospital pharmacy and dispensed from the nursing station. Again, if you have any allergies, be sure to notify your doctor and nurse.
Self Pay or Uninsured Patients
If you are not covered under a healthcare plan, you will receive the same care as insured patients. The quality of care our patients receive is not determined by their ability to pay. You will be asked to pay the full amount of your charges or cash deposit at the time of discharge. If you cannot make a cash deposit, we will ask you to speak with a financial counselor to discuss a plan for paying your bill.
Centralized Scheduling handles appointments for all outpatient procedures. To schedule, reschedule, or cancel an appointment, please call 573-701-7335.
We consider that a 45-day period after billing is more than a reasonable time for your insurance carrier to pay your bill. If we do not receive payment from your insurance within 45 days, you will be billed for the services rendered and contacted by a representative of our office to intervene and request payment from your insurance company. If payment is not received within an acceptable timeframe, you will be held responsible for the balance in full. Please note your contract is with your insurance company and you and not with the hospital.
In the event your insurance carrier submits payment after you have paid, the overpayment will be applied to any balance(s) outstanding, with the excess refunded to you.
Contact Teri Kinsey with any questions you may have regarding your admission to Mineral Area Regional Medical Center, at firstname.lastname@example.org