Comments & Suggestions
Commitment To Patient Care
At Mineral Area Regional Medical Center, our top priority is the health, safety and comfort of each and every patient. Backed by a caring staff and the latest medical technology, our goal is nothing less than to deliver unexpected levels of quality care, professional expertise and personal attention. Simply put, we are here to serve you, and we pledge to do so with excellence.
Mineral Area Regional Medical Center and its staff care about our patients and what happens to them during their stay. Patients, and designees, are encouraged to contact the office of Administration at 573-701-7374 during regular business hours to voice a grievance/concern. After hours a grievance/concern may be left on the administrative confidential voice mail system at 573-701-7374. The grievance/concern will then be documented and directed to the appropriate department director for investigation and evaluation.
Contact can also be made by mail to:
Mineral Area Regional Medical Center
ATTN: Administration
1212 Weber Road
Farmington, MO 63640
Prompt attention will be taken concerning any matters brought to our attention. Every attempt will be made to address the problem and respond to your concern in writing within 7 business days identifying the steps taken in the investigation and its results.
Concerns about patient care or quality of our services not addressed by a call to our hospital leaders may be directed to the Capella Hotline at 866-384-4276, the local health department at 573-431-1947 or Primaris, the Missouri Quality Improvement Organization, will accept grievances/concerns directly regardless of whether you have accessed the Hospital’s grievance/concern process. You may contact Primaris at 200 N Keene Street, Columbia, MO 65201 (800-735-6776.)
You may contact the Missouri Department of Health and Senior Services directly regardless of where you have accessed the Hospital’s Grievance/concern process by calling 573-751-6303 or mailing to the Department of Health and Senior Services Health Standards and Licensure Section, P.O. Box 570, Jefferson City, MO 65102.